PRO Services Growth Specialist

Floor & Decor; Princeton (NJ); On-site; USD 21,352 - 28,791; Full time

Benefits offered by this job

Bonus opportunities

Career advancement opportunities

401k with discretionary company match

Medical, Dental, Vision insurance

Job summary

A leading flooring retailer in Princeton seeks a Pro Services Specialist to enhance relationships with professional customers. This role involves delivering top-notch customer service, collaborating with store teams, and understanding market trends. Candidates should possess strong communication skills and experience in customer service or sales. Competitive pay range from $15.50 to $20.90 per hour, with various benefits and opportunities for growth.

Qualifications

• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Experience in understanding trends in the PRO Market.

Responsibilities

• Support the PRO desk in-store: phone calls, manage orders, and customer support.
• Collaborate with the Store Team to identify PROs in our Store.
• Train and support the Store Team on how to use our selling process.

Skills

Strong written and verbal communication skills

Bilingual in Spanish

Customer service skills

Education

High School diploma or equivalent

Associate Degree or higher

Tools

Salesforce / CRM software

Job description

A leading flooring retailer in Princeton seeks a Pro Services Specialist to enhance relationships with professional customers. This role involves delivering top-notch customer service, collaborating with store teams, and understanding market trends. Candidates should possess strong communication skills and experience in customer service or sales. Competitive pay range from $15.50 to $20.90 per hour, with various benefits and opportunities for growth.