PRO Contractor Services Specialist

Floor & Decor Holdings Inc.; Omaha (NE); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Paid holidays plus a personal holiday

Paid Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is hiring for a PRO Services-focused role aimed at building relationships with professional customers in the hard surface flooring contractor space.

You will report to the PRO Services Manager and help grow our PRO business by understanding market trends and coordinating with installation materials and design services. Responsibilities include delivering the PRO Services Blueprint, supporting the PRO desk in-store, training the store team on selling processes, and

Qualifications

• High School diploma or equivalent.
• Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce / CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Responsibilities

• Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.
• Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Understand our PRO business to educate our PRO customers and expand their participation.
• Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.

Skills

Strong communication skills

Education

High School diploma or equivalent

Associate degree or higher

Tools

Salesforce/CRM

Job description

Floor & Decor Holdings Inc. is hiring for a PRO Services-focused role aimed at building relationships with professional customers in the hard surface flooring contractor space.

You will report to the PRO Services Manager and help grow our PRO business by understanding market trends and coordinating with installation materials and design services. Responsibilities include delivering the PRO Services Blueprint, supporting the PRO desk in-store, training the store team on selling processes, and