PRO Services & Accounts Specialist

Floor & Decor; Wilmington (NC); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation and holidays

Job summary

Floor & Decor Holdings Inc. is hiring for a PRO Services role in Wilmington, NC. The individual will build relationships with professional customers in the hard surface flooring contractor space, supporting the PRO desk in-store and coordinating with store teams to grow PRO participation.

This position reports to the PRO Services Manager and emphasizes customer service, product knowledge, and selling Floor & Decor’s PRO benefits and credit solutions. Experience with Salesforce/CRM is a plus.

Qualifications

• High School diploma or equivalent is required.
• Associate degree or higher is a plus.
• 1 year in retail or wholesale contractor sales, service, supply and/or professional installation is preferred.
• Experience with Salesforce/CRM software is a plus.

Responsibilities

• Execute the PRO Services blueprint to create a world-class PRO experience.
• Support the PRO desk in-store: calls, orders, follow-up and customer support.
• Collaborate with Store Team to identify PROs in the store.
• Maintain knowledge about Floor & Decor products and processes.
• Train and support the Store Team on selling processes.
• Promote PRO Credit Solutions and the PRO Premier Rewards Program.

Skills

Strong communication

Customer service

Sales experience

Bilingual in Spanish (plus)

Education

High School diploma or equivalent

Associate Degree or higher (plus)

Tools

Salesforce/CRM

Job description

Floor & Decor Holdings Inc. is hiring for a PRO Services role in Wilmington, NC. The individual will build relationships with professional customers in the hard surface flooring contractor space, supporting the PRO desk in-store and coordinating with store teams to grow PRO participation.

This position reports to the PRO Services Manager and emphasizes customer service, product knowledge, and selling Floor & Decor’s PRO benefits and credit solutions. Experience with Salesforce/CRM is a plus.