Pro Customer Service/Sales

The Home Depot; West Lebanon (NH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking a full-time Pro Customer Service Sales representative to provide exceptional service to contractors, property owners, and commercial clients. The role involves meeting sales goals, maintaining customer relationships, and collaborating with team members to ensure delivery and customer satisfaction. Candidates should possess strong customer service skills and knowledge of products. Bilingual communication skills may be preferred based on customer needs.

Qualifications

• Experience in customer service or sales roles is beneficial.
• Ability to build and maintain professional relationships with clients.
• Proficient in understanding customer needs and providing tailored solutions.

Responsibilities

• Deliver exceptional service to Pro customers at various stages.
• Meet monthly sales goals and metrics to drive retail success.
• Collaborate with team members to maintain a safe and organized environment.

Skills

Customer service excellence

Sales proficiency

Product knowledge

Bilingual communication

Job description

Pro Customer Service Sales

Join to apply for the Pro Customer Service Sales role at The Home Depot.

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services