Pro Customer Service/Sales

The Home Depot; Stafford (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales team member. This role involves delivering exceptional service to professional customers such as contractors and property owners, and proactively driving sales through product knowledge and tailored recommendations. Team members ensure that each Pro customer’s project is successful by assisting with order fulfillment and maintaining a clean, organized work environment. The position emphasizes collaboration and excellent customer service skills.

Qualifications

• Experience in customer service or sales roles is beneficial.
• Strong product knowledge in consumer services.
• Ability to build and maintain customer relationships.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales through product knowledge and customer relationships.
• Maintain a clean and organized work environment.

Job description

Pro Customer Service Sales

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services