Pro Customer Service/Sales

The Home Depot; Jacksonville (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Jacksonville, NC. The role involves assisting professional customers with their projects, ensuring efficient service and product knowledge to drive sales. Ideal candidates will have strong customer service skills, the ability to meet sales objectives, and a collaborative spirit to support both clients and store goals. Bilingual communication skills are a plus, tailored to customer needs.

Qualifications

• Experience in customer service and sales preferred.
• Ability to build professional relationships with customers.
• Proven ability to meet sales goals and metrics.

Responsibilities

• Assist Pro customers with orders and product recommendations.
• Ensure efficient order fulfillment and safe loading of materials.
• Monitor inventory and execute sales initiatives.

Skills

Customer service

Sales skills

Product knowledge

Bilingual communication

Job description

Pro Customer Service Sales

Join to apply for the Pro Customer Service Sales role at The Home Depot

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services