Pro Customer Service/Sales

The Home Depot; Dallas (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer in Dallas is seeking individuals for the Pro Customer Service Sales role. This position involves delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include assisting at the Pro Desk, managing deliveries, and driving sales through product knowledge and recommendations. Candidates should be focused on achieving sales goals and maintaining high standards of customer service. Bilingual skills are preferred at certain locations.

Responsibilities

• Deliver exceptional experience for professional customers including contractors.
• Proactively drive sales by leveraging product knowledge and loyalty programs.
• Assist customers at the Pro Desk and manage deliveries.

Job description

Pro Customer Service Sales

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services