Pro Customer Service/Sales

Home Depot; Wadsworth (OH); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

A leading home improvement retailer is seeking team members for its Pro Customer Service/Sales Team in Wadsworth, Ohio. This role involves assisting professional customers, meeting sales goals, and collaborating with team members to ensure a positive customer experience. Candidates should have strong customer service skills and product knowledge, with a preference for bilingual abilities in certain locations. The team plays a vital role in supporting Pro customers throughout their purchasing journey, ensuring project success and satisfaction.

Qualifications

• Experience in customer service roles, preferably in retail or sales environments.
• Ability to work collaboratively within a team.
• Proficiency in managing customer relationships and meeting sales goals.

Responsibilities

• Assist professional customers with their orders and product inquiries.
• Meet and exceed monthly sales goals.
• Collaborate with team members to enhance the customer experience.

Skills

Customer service

Sales skills

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

WADSWORTH

State

OH

Auto req ID_BR

156911BR

Job Type

Pro Customer Service/Sales

Auto req ID

300044779