Pro Customer Service/Sales

Home Depot; Cuyahoga Falls (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home improvement retailer in Ohio is seeking members for the Pro Customer Service/Sales Team. The ideal candidates will be dedicated to providing exceptional service for professional customers, assisting with order fulfillment and expert product recommendations. Successful team members will work collaboratively to meet sales goals while maintaining a safe and organized environment. Bilingual communication skills are preferred for enhancing customer interactions. This role is essential for supporting projects crucial to Pro customers’ success.

Qualifications

• Ability to build and maintain professional relationships.
• Proven experience driving sales and achieving monthly goals.
• Strong product knowledge to assist Pro customers effectively.

Responsibilities

• Assist at the Pro Desk and handle customer inquiries.
• Drive sales through expert product recommendations.
• Collaborate with team members to maintain a clean and safe environment.

Skills

Customer service excellence

Product knowledge

Sales skills

Communication skills

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

CUYAHOGA FALLS

State

OH