Pro Customer Service/Sales

Home Depot; Massillon (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

A major home improvement retailer is seeking Pro Customer Service/Sales Team members in Massillon, Ohio. The role involves assisting professional customers through various stages of their projects, driving sales, and ensuring excellent customer service. Candidates should possess strong sales and product knowledge skills while being able to collaborate effectively with team members. Bilingual skills may be preferred based on customer needs. Join a team dedicated to delivering exceptional service and maintaining store standards.

Qualifications

• Experience in customer service or sales roles.
• Ability to build relationships with customers.
• Knowledge of product offerings and services.

Responsibilities

• Assist professional customers with order fulfillment.
• Drive sales and meet monthly sales goals.
• Provide expert product recommendations.

Skills

Customer service skills

Product knowledge

Sales experience

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

MASSILLON

State

OH

Auto req ID_BR

156900BR

Job Type

Pro Customer Service/Sales

Auto req ID

300044768