Pro Customer Service/Sales

The Home Depot; Village of Liverpool (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading home improvement retailer in the Village of Liverpool seeks a Pro Customer Service Sales member to enhance service for professional clients. The role demands strong customer service skills, driving sales through product knowledge, and collaboration within the team. Responsibilities include maintaining inventory accuracy and resolving delivery issues, contributing to the store's success. Bilingual skills are a plus for certain locations. This is a full-time position with growth potential.

Qualifications

• Proven customer service skills with a focus on professional clients.
• Ability to meet monthly sales goals and resolve issues effectively.

Responsibilities

• Provide exceptional service to professional customers throughout their purchase journey.
• Proactively drive sales through product knowledge and tailored recommendations.
• Maintain accurate inventory records and support sales initiatives.
• Collaborate with teammates to ensure a safe, organized, and productive work environment.
• Meet monthly sales goals and performance metrics.
• Resolve delivery issues and communicate Home Depot’s value proposition.

Skills

Customer service

Sales proficiency

Product knowledge

Bilingual communication

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Members may assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge, ensuring each Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language depends on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services

Responsibilities

• Provide exceptional service to professional customers throughout their purchase journey.
• Proactively drive sales through product knowledge and tailored recommendations.
• Maintain accurate inventory records and support sales initiatives.
• Collaborate with teammates to ensure a safe, organized, and productive work environment.
• Meet monthly sales goals and performance metrics.
• Resolve delivery issues and communicate Home Depot’s value proposition.