Pro Customer Service/Sales

The Home Depot; Austell (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

A national home improvement retailer is seeking enthusiastic candidates for the Pro Customer Service Sales position. This role involves delivering exceptional service to professional customers, assisting with order fulfillment, and utilizing product knowledge to drive sales. Team members collaborate to meet sales goals and enhance the customer experience. Candidates with a background in customer service and strong communication skills are encouraged to apply. Full-time employment with opportunities to build relationships and grow within the company.

Qualifications

• Experience in customer service or sales roles.
• Ability to build and maintain customer relationships.
• Proficient in product knowledge and tailored recommendations.

Responsibilities

• Drive sales by providing outstanding customer service.
• Support Pro customers through the order fulfillment process.
• Collaborate with team members to maintain store environment.
• Meet monthly sales goals and other performance metrics.
• Assist at the Pro Desk, load materials, and manage deliveries.
• Collaborate with the team to maintain safety and inventory.
• Bilingual communications may be preferred at certain locations.

Skills

Customer relationship management

Sales expertise

Product knowledge

Bilingual communication

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

4 days ago – Be among the first 25 applicants.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industries: Consumer Services