Pro Customer Service/Sales

The Home Depot; Warrenton (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales Associate to enhance the experience for professional customers. This full-time role involves building relationships, driving sales through expert product advice, and delivering tailored solutions. Candidates should possess strong customer service skills and the ability to collaborate within a team environment. Bilingual skills are preferred for certain locations, supporting store goals and customer satisfaction.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Proactive approach to driving sales through recommendations.
• Experience with order fulfillment and delivery solutions.

Responsibilities

• Assist customers at the Pro Desk and load materials.
• Manage deliveries and provide specialized product knowledge.
• Collaborate with team members to maintain a safe environment.

Skills

Customer service

Product knowledge

Sales initiatives

Bilingual communication

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations. They provide outstanding service based on unique project needs, meet monthly sales goals and other metrics, and help ensure every Pro customer’s project is a success. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team contributes to store success.

Collaboration is key: team members work together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations.

Seniority Level

Not applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services