Pro Customer Service/Sales

The Home Depot; Pensacola (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

A leading home improvement retailer is seeking candidates for the Pro Customer Service Sales role in Pensacola, Florida. This full-time position focuses on delivering excellent service to professional customers, helping them with order fulfillment, product recommendations, and managing deliveries. Ideal candidates should possess sales-driven mindsets and good communication skills for professional interactions. Bilingual skills may be a plus for specific customer needs.

Qualifications

• Bilingual communications skills may be preferred based on customer need.
• Strong customer service and communication skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Deliver exceptional experience for professional customers including contractors and property owners.
• Meet monthly sales goals and metrics to drive sales in the store.
• Support every stage of the Pro customer journey.

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not applicable.

Employment type: Full‑time.

Job function: Other.

Industries: Consumer Services.