Pro Customer Service/Sales

The Home Depot; Athens (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Athens, Georgia. The role involves providing exceptional service to professional customers, including contractors and property owners, by assisting with orders and offering tailored product recommendations. Ideal candidates will excel in interpersonal communication and customer service, helping to meet monthly sales goals while maintaining store standards. Previous sales experience in a retail environment is preferred.

Qualifications

• Experience in customer service or sales roles ideally in a retail environment.
• Strong interpersonal skills to build and maintain relationships with customers.
• Ability to drive sales and meet monthly sales goals.

Responsibilities

• Assist Pro customers with order fulfillment and loading materials.
• Provide expert recommendations on products based on customer needs.
• Collaborate with team members to resolve delivery issues.

Skills

Bilingual communication skills

Product knowledge

Customer service

Job description

Pro Customer Service Sales

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services