Pro Customer Service/Sales

The Home Depot; Utica (MI); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Utica, MI, is seeking a Pro Customer Service Sales specialist. This role involves delivering exceptional service to professional customers, managing deliveries, and assisting at the Pro Desk. Candidates should have strong product knowledge and sales skills. The position requires collaboration with team members to ensure project success, meet sales goals, and maintain high standards of customer service. Bilingual communication skills may be preferred based on customer needs.

Qualifications

• Proven ability to build and maintain relationships with Pro customers.
• Efficiency in order fulfillment and product loading.
• Experience in achieving monthly sales goals.

Responsibilities

• Deliver exceptional service to professional customers.
• Assist at the Pro Desk and manage deliveries.
• Collaborate with team members to maintain safety and organization.

Skills

Bilingual communication skills

Product knowledge

Sales initiatives

Customer service

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description
The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services

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