Pro Customer Service/Sales

The Home Depot; Town of Massena (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales member in Town of Massena. This role involves delivering exceptional service to professional customers, assisting with order fulfillment, and providing expert product recommendations. You will collaborate with team members to maintain a safe environment, manage deliveries, and achieve sales goals. Bilingual communication skills may be preferred based on customer needs. Join a dedicated team focused on customer success and sales initiatives.

Responsibilities

• Deliver exceptional experience for professional customers including contractors and property owners.
• Meet monthly sales goals and provide expert product recommendations.
• Collaborate as a team to maintain a clean and safe environment.

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

• Other
• Consumer Services

Location

Massena, NY