Pro Customer Service/Sales

The Home Depot; Cincinnati (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading home improvement retailer is looking for a Pro Customer Service Sales representative in Cincinnati. This role is essential for delivering exceptional service to professional customers and supporting sales initiatives. The candidate will assist with orders, manage deliveries, and leverage product knowledge to ensure customer satisfaction. Strong communication skills, including bilingual abilities, may be beneficial. Join a team that collaborates to maintain high standards of service and safety.

Qualifications

• Strong ability to build and maintain professional relationships.
• Capability to proactively drive sales through product knowledge.
• Experience in providing exceptional service based on project needs.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Monitor inventory and execute sales initiatives.
• Collaborate with team members to ensure a safe work environment.

Skills

Bilingual communication skills

Customer service excellence

Sales proficiency

Product knowledge

Job description

Pro Customer Service Sales at The Home Depot

Join to apply for the Pro Customer Service Sales role at The Home Depot.

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.