Pro Customer Service/Sales

The Home Depot; Hamden (CT); On-site; USD 42,000 - 55,000; Full time

Job summary

A leading home improvement retailer is looking for a Pro Customer Service Sales professional to enhance customer relationships and support sales goals. Responsibilities include providing tailored product recommendations, managing deliveries, and collaborating with team members to create a safe and organized environment. Candidates who speak additional languages may have an advantage in meeting diverse customer needs. Join the team to help ensure Pro customers’ projects are successful.

Qualifications

• Strong product knowledge to assist professional customers.
• Ability to meet monthly sales goals.
• Bilingual communication skills preferred.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Deliver exceptional customer service to professional clients.
• Drive sales through product recommendations and loyalty programs.
• Collaborate with team members to resolve delivery issues.
• Meet monthly sales goals and monitor performance metrics.

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services