Pro Customer Service/Sales

The Home Depot; Stockton (CA); On-site; USD 32,000 - 52,000; Full time

Job summary

A leading home improvement retailer is seeking individuals for the Pro Customer Service Sales position in Stockton, CA. This role is crucial in supporting professional customers such as contractors and property owners. Duties include delivering outstanding service, assisting in order fulfillment, and collaborating with team members on achieving sales goals. Bilingual skills are preferred based on customer needs. Join a dynamic team dedicated to ensuring that every project is a success.

Qualifications

• Bilingual communication skills may be preferred based on customer need.

Responsibilities

• Deliver exceptional service for professional customers including contractors and property owners.
• Drive sales by leveraging product knowledge and tailored recommendations.
• Assist at the Pro Desk and manage deliveries.

Job description

Pro Customer Service Sales

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Qualifications and Preferred Skills

Bilingual communication skills may be preferred at certain locations; specific language requirements vary based on customer need.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services