Pro Customer Service/Sales

The Home Depot

Manchester (CT)

On-site

USD 35,000 - 45,000

Full time

14 days+

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Job summary

A leading home improvement retailer in Connecticut is seeking a Pro Customer Service/Sales team member to assist professional customers, including contractors and commercial clients. The role involves providing exceptional service and product recommendations tailored to customer needs while collaborating with the team to meet sales goals. Ideal candidates should possess strong sales proficiency and customer service skills, with a supportive environment fostering teamwork and collaboration.

Qualifications

Proven ability to drive sales and meet monthly sales goals.
Experience in customer service, preferably in retail or sales environments.
Ability to collaborate effectively with team members.

Responsibilities

Assist at the Pro Desk and load materials for customers.
Provide expert product recommendations and tailored delivery solutions.
Monitor inventory and execute sales initiatives.

Skills

Sales proficiency

Product knowledge

Customer service skills

Bilingual communication

Job description

Pro Customer Service Sales

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Job Details