Pro Customer Service/Sales

The Home Depot; Firestone (CO); On-site; USD 25,485 - 28,240; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales professional to enhance the experience for professional customers such as contractors and property owners. The role involves assisting customers at the Pro Desk, driving sales through product knowledge and relationships, and collaborating within a team for store success. Applicants should have strong sales and customer service skills, and bilingual abilities may be preferred. This full-time position plays a critical role in supporting store goals and customer satisfaction.

Qualifications

• Proven customer service skills with professional customers.
• Ability to work collaboratively in a team environment.
• Strong communication skills to engage Pro customers effectively.

Responsibilities

• Assist Pro customers with orders at the Pro Desk and during loading.
• Drive sales through effective product recommendations.
• Collaborate with team members to maintain a safe and organized workspace.

Skills

Bilingual communication skills

Product knowledge

Sales proficiency

Customer service

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot.

Base pay range

$18.50/hr - $20.50/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store.

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Applications are accepted on an ongoing basis.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services