Pro Customer Service/Sales

Home Depot; Simi Valley (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A major home improvement retailer seeks a dedicated member for their Pro Customer Service/Sales Team in Simi Valley, CA. This role emphasizes delivering exceptional service to professional customers and achieving monthly sales goals. Responsibilities include assisting at the Pro Desk, managing deliveries, and leveraging product knowledge to enhance customer experience. Ideal candidates should exhibit strong collaboration skills and meet the high standards of customer service expected by the company. Pay ranges from $20.00 to $22.00 per hour.

Responsibilities

• Deliver exceptional experience for professional customers.
• Drive sales through product knowledge and tailored recommendations.
• Collaborate with team members to maintain a safe environment.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Location

SIMI VALLEY, CA

Job ID & Type

Auto req ID_BR: 155742BR – Pro Customer Service/Sales

Auto req ID: 300045267

Pay Range

$20.00 – $22.00