Pro Customer Service/Sales

Home Depot; East Palo Alto (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

A leading home improvement retailer in East Palo Alto is seeking dedicated team members for the Pro Customer Service/Sales role. Responsibilities include providing exceptional service to professional customers, managing deliveries, and achieving sales goals. Candidates should have experience in customer service and may be bilingual. This position offers a competitive pay range from $20.00 to $22.00 per hour, with a focus on collaboration and customer satisfaction.

Qualifications

• Experience in customer service and sales preferred.
• Bilingual communication skills may be preferred.
• Ability to build and maintain professional relationships.

Responsibilities

• Deliver exceptional experience for professional customers.
• Support order fulfillment, delivery solutions, and product recommendations.
• Meet monthly sales goals and execute sales initiatives.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

EAST PALO ALTO

State

CA

Auto req ID_BR

155715BR

Job Type

Pro Customer Service/Sales

Auto req ID

300045240

Pay Range

$20.00 - $22.00