Pro Customer Service/Sales

The Home Depot

Bakersfield (CA)

On-site

USD 27,552 - 31,684

Full time

14 days+

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Job summary

A leading home improvement retailer seeks a Pro Customer Service/Sales Team member in Bakersfield, CA. The role focuses on enhancing the experience for professional customers including contractors and commercial clients. Tasks include driving sales, supporting order fulfillment, and leveraging product knowledge. Applicants should have strong customer service skills and the ability to collaborate effectively. Full-time position with a pay range of $20.00-$23.00 per hour.

Qualifications

Experience in a customer service or retail environment.
Ability to work collaboratively in a team.
Strong communication skills.

Responsibilities

Deliver exceptional experiences for professional customers.
Drive sales and meet monthly sales goals.
Support store goals by monitoring inventory.

Skills

Product knowledge

Customer service

Sales skills

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level