Pro Customer Service/Sales

The Home Depot; Portland (OR); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales team member in Portland, Oregon. The role involves assisting professional customers, driving sales through product knowledge, and maintaining excellent service standards. Team members work collaboratively to ensure project success and manage inventory effectively. A background in customer service and bilingual skills may be advantageous. This full-time position emphasizes product recommendations and building professional relationships with clients.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to maintain organized environments and manage inventory.
• Strong communication skills to engage with various customer needs.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Monitor inventory and uphold service standards in-store.
• Drive sales through tailored customer support and product recommendations.

Skills

Customer relationship management

Sales techniques

Product knowledge

Bilingual communication

Job description

Pro Customer Service/Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industries: Consumer Services