Pro Customer Service/Sales

The Home Depot; New Castle (DE); On-site; USD 32,000 - 52,000; Full time

Job summary

A leading home improvement retailer is seeking Pro Customer Service/Sales Team members to support professional customers such as contractors and property owners. The role involves delivering exceptional customer experiences, meeting sales goals, and providing expert product recommendations. Team members will engage in efficient order fulfillment, manage deliveries, and help ensure customer project success. Bilingual skills may be preferred. This position is full-time with opportunities for collaboration and growth in a dynamic environment.

Responsibilities

• Deliver exceptional experience for professional customers including contractors and property owners.
• Support efficient order fulfillment, safe loading, and provide expert product recommendations.
• Meet monthly sales goals and drive sales in the store.

Job description

Pro Customer Service/Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other, Industries: Consumer Services