Pro Customer Service/Sales

The Home Depot; Lubbock (TX); On-site; USD 31,000 - 42,000; Full time

Job summary

A leading home improvement retailer is looking for Pro Customer Service Sales team members in Lubbock, Texas. You will assist professional customers in fulfilling their project needs while driving sales through product knowledge and exceptional service. The role emphasizes building strong relationships, monitoring inventory, and maintaining high standards of customer service and safety. Bilingual skills may be preferred based on location.

Qualifications

• Experience in customer service and sales support.
• Ability to manage and fulfill Pro customer needs effectively.
• Strong product knowledge for providing tailored recommendations.

Responsibilities

• Build and maintain relationships with Pro customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Monitor inventory and execute sales initiatives.
• Assist at the Pro Desk, load materials, and manage deliveries to customers.
• Collaborate with the team to keep the store clean, organized, and safe.

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other

Industries

• Consumer Services