Pro Customer Service/Sales

The Home Depot; Seaside (CA); On-site; USD 38,000 - 58,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales team member in Seaside, California. The role involves delivering exceptional service to professional customers while driving sales through product knowledge and tailored recommendations. Team collaboration is essential for resolving issues and maintaining high standards of organization and safety. The ideal candidate will thrive in a fast-paced environment focused on achieving sales goals and enhancing customer satisfaction.

Qualifications

• Proven ability to drive sales and meet monthly goals.
• Strong understanding of customer service best practices.
• Ability to assist with product recommendations and order fulfillment.

Responsibilities

• Deliver exceptional service to Pro customers including contractors and property owners.
• Drive sales through product knowledge and tailored recommendations.
• Collaborate with team members to resolve delivery issues and maintain safety standards.

Skills

Product knowledge

Sales strategies

Customer relationship management

Bilingual communication

Job description

Pro Customer Service Sales

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store.

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.