Pro Customer Service/Sales

The Home Depot; Lodi (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

The Home Depot in Lodi, New Jersey is seeking dedicated Pro Customer Service/Sales Team members to enhance the experience of our professional customers, including contractors and commercial clients. This role involves providing product expertise, assisting with order fulfillment, and ensuring exceptional service.

Candidates should possess strong product knowledge and teamwork skills, as success will involve collaborating with colleagues to meet sales objectives and maintain a safe workspace. Previous experience in customer service is an advantage.

Qualifications

• Strong product knowledge to assist professional customers effectively.
• Ability to build and maintain professional relationships.
• Sales drive and teamwork to meet sales goals.

Responsibilities

• Deliver exceptional service to Pro customers including contractors.
• Manage deliveries and assist at the Pro Desk.
• Resolve delivery issues and uphold safety standards.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.