Pro Customer Service/Sales

The Home Depot; Madison (MS); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is looking for Pro Customer Service/Sales Team members to support professional customers like contractors and commercial clients. You will assist with order fulfillment, provide expert product knowledge, and drive sales through collaboration and customer relationships. Successful candidates will meet monthly sales goals while maintaining a clean and organized environment, ensuring customer satisfaction. Bilingual skills may be preferred depending on location.

Qualifications

• Ability to build and maintain professional relationships with customers.
• Experience in driving sales and meeting sales goals.
• Knowledge of inventory management and product recommendations.

Responsibilities

• Assist customers at the Pro Desk and manage deliveries.
• Support inventory monitoring and execution of sales initiatives.
• Collaborate with team members to ensure a safe environment.

Skills

Customer relationship management

Proficient product knowledge

Sales strategies

Team collaboration

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.