Pro Customer Service/Sales

The Home Depot; Walker (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking dedicated Pro Customer Service/Sales Team members in Walker, Michigan, to provide exceptional support for professional customers, including contractors and property owners. This role focuses on driving sales through product knowledge and outstanding service, while collaborating with team members to resolve delivery issues and maintain a safe environment. Candidates should possess strong communication skills, with bilingual abilities preferred. This is an opportunity to contribute to customer success and meet monthly sales goals.

Qualifications

• Experience in customer service or sales role, preferably in retail.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver exceptional service to professional customers.
• Proactively drive sales by leveraging product knowledge.
• Assist customers at the Pro Desk and manage deliveries.

Skills

Product knowledge

Sales skills

Customer service

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.