Pro Customer Service/Sales

Home Depot; Santee (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking Pro Customer Service/Sales Team members to deliver exceptional experiences for professional customers such as contractors and property owners in Santee, CA. Candidates will assist in order fulfillment, provide expert product recommendations, and maintain strong customer relationships. This role includes achieving sales goals and working collaboratively to manage deliveries and inventory. Bilingual skills may be preferred based on customer needs.

Qualifications

• Proven ability to drive sales by leveraging product knowledge and customer service skills.
• Experience in a customer-facing role preferred.
• Familiarity with order fulfillment processes is an advantage.

Responsibilities

• Assist Pro customers at the Pro Desk and loading materials.
• Manage deliveries and resolve issues efficiently.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Product knowledge

Customer relationship management

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

SANTEE

State

CA

Auto req ID_BR

155640BR

Job Type

Pro Customer Service/Sales

Auto req ID

300043843