Pro Customer Service/Sales

Home Depot; Rohnert Park (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading home improvement retailer in Rohnert Park is seeking dedicated Pro Customer Service/Sales Team members to deliver exceptional service to professional customers. You will support various aspects of the Pro customer journey, including order fulfillment, product recommendations, and sales initiatives. Ideal candidates should have customer service experience and the ability to meet sales goals while maintaining a safe and organized environment. Bilingual skills are a plus, enhancing communication with diverse clients.

Qualifications

• Experience in customer service or sales.
• Ability to assist professional customers, including contractors and commercial clients.
• Bilingual communications skills may be preferred.

Responsibilities

• Deliver an exceptional experience for professional customers.
• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and metrics.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

ROHNERT PARK

State

CA

Auto req ID_BR

155615BR

Job Type

Pro Customer Service/Sales

Auto req ID

300043818