Pro Customer Service/Sales

Home Depot; Union City (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading home improvement retailer in Union City seeks a Pro Customer Service/Sales associate to deliver excellent service to contractors and commercial clients. The role involves building relationships, driving sales, assisting customers at the Pro Desk, and managing deliveries. Ideal candidates will have strong product knowledge and the ability to meet sales goals, working collaboratively with team members to ensure customer success. Bilingual skills may be preferred depending on client needs.

Qualifications

• Bilingual communication skills preferred based on customer needs
• Ability to meet monthly sales goals
• Excellent communication in English; bilingual skills a plus.

Responsibilities

• Deliver exceptional service to Pro customers during their journey.
• Assist at the Pro Desk, manage deliveries, and provide product knowledge.
• Collaborate with team members to maintain a safe and organized environment.

Skills

Customer Service

Sales

Communication

Bilingual

Education

High School Diploma

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

UNION CITY

State

CA

Auto req ID_BR

155609BR

Job

Pro Customer Service/Sales

Auto req ID

300043812