Pro Customer Service/Sales

Home Depot; San Leandro (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking dedicated members for the Pro Customer Service/Sales Team in San Leandro, California. The role involves providing exceptional support to professional customers by ensuring efficient order fulfillment, offering expert product recommendations, and maintaining high sales standards. Team members will collaborate to resolve issues and drive sales, and bilingual communication skills may be a preferred asset for certain locations. This is a unique opportunity for individuals passionate about delivering outstanding customer service and supporting Pro customer projects.

Qualifications

• Customer service experience in a retail setting.
• Ability to meet sales goals.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver exceptional experience for professional customers.
• Proactively drive sales by leveraging product knowledge.
• Build and maintain professional relationships with Pro customers.
• Provide expert product recommendations to Pro customers.
• Maintain a clean, organized, and safe store environment.
• Collaborate with team members to resolve delivery issues and communicate advantages over competitors.

Skills

Bilingual communications

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

SAN LEANDRO

State

CA

Auto req ID_BR

155601BR

Job Type

Pro Customer Service/Sales

Auto req ID

300043804