Pro Customer Service/Sales

Home Depot; San Marcos (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

The Home Depot Pro Customer Service/Sales Team in San Marcos, CA aims to deliver an exceptional experience for professional customers, including contractors and commercial clients. Team members support order fulfillment, loading, tailored product recommendations, and delivery solutions to keep Pro projects on track.

They work to meet monthly sales goals while maintaining a clean, safe, and organized store. Bilingual communications may be preferred at certain locations depending on customer needs.

Qualifications

• Experience delivering friendly, solution-focused service to professional customers.
• Ability to identify customer needs and upsell relevant products.
• Bilingual communications may be preferred at certain locations depending on customer needs.

Responsibilities

• Assist Pro customers at the Pro Desk with orders and inquiries.
• Process and track orders, returns, and deliveries for Pro customers.
• Provide tailored product recommendations based on projects and contractors.
• Coordinate loading and delivery logistics to support on-time project completion.

Skills

Customer service

Sales orientation

Bilingual preferred

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer's project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot's advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. - $20.00 - $22.00