Pro Customer Service/Sales

The Home Depot; Hackensack (NJ); On-site; USD 35,000 - 45,000; Full time

Job summary

The Home Depot is seeking passionate individuals for their Pro Customer Service/Sales Team in Hackensack, NJ. This team is dedicated to providing exceptional service to professional customers, including contractors and commercial clients.

The role involves supporting every stage of the customer journey, from order fulfillment to expert product guidance, while collaborating with team members to maintain a safe and organized environment. Success in this role requires a strong dedication to sales, customer service, and teamwork.

Qualifications

• Strong sales and customer service skills.
• Ability to build and maintain professional relationships.
• Knowledge of products and delivery solutions.

Responsibilities

• Deliver exceptional service for Pro customers.
• Meet monthly sales goals and metrics.
• Assist at the Pro Desk and manage deliveries.

Skills

Customer service excellence

Sales proficiency

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.