Pro Customer Service/Sales

The Home Depot; Palmdale (CA); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading home improvement retailer in California is seeking members for their Pro Customer Service and Sales Team. This role involves delivering exceptional service to contractors, property owners, and commercial clients while driving sales. Responsibilities include assisting at the Pro Desk, managing deliveries, and collaborating with team members. The ideal candidate has experience in customer service and sales, and strong product knowledge is essential. Bilingual communication skills may be preferred. This position supports the store's sales goals and ensures customer satisfaction.

Qualifications

• Experience in customer service and sales.
• Ability to build and maintain professional relationships.
• Proficiency in product knowledge and sales techniques.

Responsibilities

• Deliver exceptional customer service to professional customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Collaborate to maintain clean and organized work environment.

Skills

Product knowledge

Sales experience

Bilingual communication (preferred)

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store.

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, team members help ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.

The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language requirements vary based on customer need.