Pro Customer Service/Sales

The Home Depot; Riverview (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer is looking for a Pro Customer Service/Sales representative. This role focuses on delivering superior service to professional customers like contractors and property owners while driving sales through product knowledge and tailored recommendations. Team members will collaborate to maintain standards, assist with deliveries, and ensure project success, making this an engaging and dynamic work environment where communication and organization are key.

Qualifications

• Experience in customer service or sales roles.
• Ability to build and maintain professional relationships.
• Strong problem-solving and organizational skills.

Responsibilities

• Deliver exceptional service to Pro customers.
• Proactively drive sales and meet sales goals.
• Assist with efficient order fulfillment and product recommendations.

Skills

Excellent communication skills

Sales proficiency

Product knowledge

Bilingual abilities (if applicable)

Job description

Pro Customer Service/Sales – The Home Depot

Job Description: The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.