Pro Customer Service/Sales

The Home Depot; Oxford (AL); On-site; USD 54,863 - 100,700; Full time

Job summary

A leading home improvement retailer is looking for motivated individuals to join their Pro Customer Service/Sales Team in Oxford, Alabama. In this full-time position, you will engage with professional customers, drive sales through expert product knowledge, and provide exceptional customer service. The role requires effective collaboration with team members to ensure a clean and organized environment while meeting monthly sales targets. Bilingual skills may be beneficial depending on customer needs.

Qualifications

• Experience in customer service or sales roles preferred.
• Ability to build and maintain professional relationships.
• Proven track record in achieving sales goals.

Responsibilities

• Provide expert service to professional customers.
• Drive sales by leveraging product knowledge.
• Collaborate with team members to resolve delivery issues.

Skills

Customer service skills

Sales ability

Product knowledge

Bilingual communication skills

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

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