Pro Customer Service/Sales

The Home Depot; Norwalk (CT); On-site; USD 36,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking a dedicated Pro Customer Service Sales team member in Norwalk, CT. The role involves delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include managing sales goals, providing tailored product recommendations, and maintaining a safe environment. Strong relationship-building skills are essential, along with product knowledge. This full-time position in consumer services aims to ensure customer project success through collaborative efforts.

Qualifications

• Bilingual communication skills may be preferred.
• Ability to build and maintain professional relationships.
• Understanding of product knowledge and sales techniques.

Responsibilities

• Deliver exceptional experiences for professional customers.
• Meet monthly sales goals and other metrics.
• Maintain a clean, organized, and safe environment.
• Provide expert product knowledge and tailored recommendations to Pro customers.

Skills

Bilingual communication

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other

Industries

• Consumer Services

Location: Norwalk, CT