Pro Customer Service/Sales

The Home Depot; Opelika (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

A leading home improvement retailer seeks a Pro Customer Service Sales member in Opelika, Alabama. This full-time role involves assisting professional customers, driving sales through product knowledge, and maintaining strong customer relationships. Candidates should have strong customer service skills and the ability to work collaboratively in a team-oriented environment. This position requires meeting sales goals and providing expert recommendations while ensuring a safe and organized space for customers.

Qualifications

• Strong customer service skills to assist professional customers effectively.
• Ability to drive sales through product knowledge and tailored recommendations.
• Experience in a team-oriented environment focused on achieving sales goals.
• Ability to coordinate deliveries and loading operations.
• Bilingual communications may be preferred at some locations.

Responsibilities

• Assist Pro customers at the Pro Desk and during product loading.
• Manage deliveries and provide expert recommendations.
• Collaborate with team members to maintain a clean and organized environment.
• Provide tailored product recommendations and delivery solutions.
• Maintain a clean, organized, and safe store environment.

Skills

Bilingual communication skills

Sales experience

Customer service orientation

Product knowledge

Bilingual

Job description

Pro Customer Service Sales

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other
• Industries: Consumer Services