Pro Customer Service/Sales

The Home Depot

Houston (TX)

On-site

USD 21,000 - 26,000

Full time

14 days+

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Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales professional in Houston, Texas. This role focuses on providing exceptional service to contractors and commercial clients. Responsibilities include order fulfillment, product recommendations, and driving sales through professional relationships. Candidates should possess strong communication skills and ability to collaborate in maintaining a safe and organized environment. The position is full-time and aims to ensure each Pro customer's project is successful.

Qualifications

Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers.
Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store.
Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

Deliver exceptional service to professional customers, including contractors.
Support the Pro customer journey from order fulfillment to product recommendations.
Drive sales by leveraging product knowledge and tailored recommendations.

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level