Pro Customer Service/Sales

The Home Depot; Lake Worth (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales member in Lake Worth, Texas. In this full-time role, you will cater to professional customers, including contractors and property owners, assisting them with their needs, driving sales through product recommendations, and maintaining high service standards. Candidates should have strong customer service skills and the ability to collaborate effectively to ensure customer success. Bilingual skills may be preferred based on customer needs.

Qualifications

• Proven experience in customer service focused roles.
• Ability to meet monthly sales goals and metrics.

Responsibilities

• Assist Pro customers with their orders and inquiries.
• Drive sales through expert product recommendations.
• Collaborate with team members to resolve customer issues.

Skills

Bilingual communication skills

Customer service

Sales

Product knowledge

Collaboration

Job description

Pro Customer Service Sales

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Details

• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Other
• Industries: Consumer Services