Pro Customer Service/Sales

The Home Depot; Norcross (GA); On-site; USD 50,000 - 60,000; Full time

Job summary

A leading home improvement retailer, located in Atlanta, GA, is seeking a Pro Customer Service Sales member to deliver exceptional experiences to professional customers. This role involves assisting at the Pro Desk, managing deliveries, and advising on product choices. Ideal candidates will demonstrate strong sales skills and the ability to communicate effectively with diverse customer needs. A commitment to supporting team goals and maintaining high service standards is essential for success in this dynamic environment.

Qualifications

• Experience in customer service or sales preferred.
• Ability to proactively drive sales and meet metrics.
• Strong communication skills and teamwork orientation.

Responsibilities

• Provide exceptional service to professional customers.
• Assist with order fulfillment and loading materials.
• Collaborate with team members to maintain a safe environment.

Skills

Customer relationship building

Sales strategies

Product knowledge

Bilingual communication

Job description

Pro Customer Service Sales – The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

Location

Atlanta, GA

Salary

$50,000.00 – $60,000.00