Pro Customer Service/Sales

The Home Depot; New Orleans (LA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in New Orleans seeks a Pro Customer Service Sales professional. The role involves delivering exceptional service to professional customers, such as contractors and property owners. Team members will support all stages of the customer journey, drive sales through product knowledge, and collaborate with colleagues to maintain a safe and organized environment. Candidates should have strong customer relationship skills and a passion for helping others succeed in their projects.

Qualifications

• Experience in customer service or sales preferred.
• Ability to build and maintain professional relationships.
• Strong problem-solving skills to address customer needs.

Responsibilities

• Deliver exceptional service to professional customers.
• Meet monthly sales goals and performance metrics.
• Collaborate with team members to maintain a safe environment.

Skills

Customer relationship management

Sales techniques

Product knowledge

Bilingual communication

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services