Pro Customer Service/Sales

Home Depot; Napa (CA); On-site; USD 28,929 - 31,684; Full time

Job summary

A leading home improvement retailer is seeking to hire for the Pro Customer Service/Sales Team in Napa, California. The role focuses on delivering exceptional service to professional customers, including contractors and property owners, while proactively driving sales. Team members will assist customers with product recommendations, resolve delivery issues, and collaborate with colleagues to uphold store standards. Strong customer service skills and a proactive attitude are essential. Compensation ranges from $21.00 to $23.00 per hour.

Qualifications

• Experience in customer service and sales preferred.
• Ability to communicate effectively with diverse customers.
• Knowledge of home improvement products is a plus.

Responsibilities

• Provide expert recommendations to Pro customers.
• Meet monthly sales goals and metrics.
• Collaborate with the team to maintain a safe environment.
• Resolve delivery issues for Pro customers.

Skills

Customer service

Sales techniques

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

City

NAPA

State

CA

Auto req ID_BR

155751BR

Job Type

Pro Customer Service/Sales

Auto req ID

300045276

Pay Range

$21.00 - $23.00