Pro Customer Service/Sales

The Home Depot; Nanuet (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

The Home Depot is seeking a Pro Customer Service/Sales Team member in Nanuet, NY. This role involves assisting professional customers like contractors and commercial clients with their projects, including order fulfillment, product recommendations, and safe loading. Team members are expected to meet sales goals while ensuring outstanding customer service. Bilingual skills may be preferred in some locations. Strong collaboration within the team is essential to maintaining high standards of service and safety.

Qualifications

• Strong product knowledge and customer service skills.
• Ability to build and maintain professional relationships with customers.
• Proactive sales driving through tailored recommendations.

Responsibilities

• Assist contractors and commercial clients at the Pro Desk.
• Manage deliveries and loading of materials.
• Monitor inventory and execute sales initiatives.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.