Pro Customer Service/Sales

The Home Depot; Pleasant Valley Township (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Pleasant Valley Township is seeking motivated individuals for its Pro Customer Service/Sales Team. Candidates will focus on fostering relationships with professional customers, assisting with order fulfillment, and driving sales through product knowledge and customer service excellence. Bilingual skills may be preferred for certain locations. This role requires teamwork, attention to detail, and a commitment to safety and cleanliness.

Qualifications

• Ability to build and maintain professional relationships with Pro customers.
• Experience in driving sales and meeting sales goals.
• Knowledge of Home Depot products and services.

Responsibilities

• Assist Pro customers with efficient order fulfillment and loading.
• Manage deliveries and provide expert product recommendations.
• Collaborate with team members to maintain safety and cleanliness.

Skills

Proactive sales techniques

Customer relationship management

Excellent communication skills

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.